FAQ

HOW DO I TRACK MY ORDER?

YOU WILL BE ABLE TO TRACK YOUR ORDER, ONCE YOUR ORDER HAS BEEN SHIPPED OFF AND YOU WILL BE PROVIDED WITH YOUR TRACKING NUMBER BY EMAIL

WHAT ARE YOUR DELIVERY OPTIONS?

STANDARD DELIVERY - TAKE UP TO 3 - 5 DAYS FOR ARRIVAL

EXPRESS DELIVERY - WILL ARRIVE NEXT 1 - 3 DAYS IF ORDER IS PLACED BEFORE 2PM GMT

INTERNATIONAL DELIVERY - TAKE UP TO 7 - 14 DAYS FOR ARRIVAL

HOW DO I RETURN AN ITEM?

BEFORE SHIPPING AN ITEM BACK TO US, YOU MUST REQUEST A RETURN AUTHORISATION REQUEST FROM OUR RETURNS DEPARTMENT WITHIN 7 DAYS OF RECEIVING YOUR ORDER. THIS WILL ENSURE OUR RETURNS DEPARTMENT RECEIVE YOUR REQUEST. MAKE SURE YOU INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL SO THAT WE CAN PROCESS YOUR RETURN QUICKLY

Need help?

ANY QUESTIONS OR CONCERNS? WE’RE ALWAYS READY TO HELP! SEND US AN EMAIL AT INFO@B2HLWORLD.COM